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Equality Act and reasonable adjustments

Last quality assured: 02/09/2025
3-minute read

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PDF created on: 16 May 2026.
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Please check: https://rcnlearn.rcn.org.uk for a more up-to-date version of this content.

Last reviewed: 02/09/2025

Equality Act and reasonable adjustments

Equality Act and reasonable adjustments

Reasonable adjustments are a legal requirement to ensure that health services are accessible to people with disabilities.

According to the Equality Act 2010, people with disabilities can get reasonable adjustments when using public services. Reasonable adjustments may include:

  • Communication: Ask about preferred methods of communication, use resources such as communication passport, social stories, overlays and appropriate online/written information. 
  • Assistance: Help with reaching out to organisations and advice on taking medication or attending appointments.
  • Sensory issues: Make appropriate adjustments to help people to feel more comfortable, reduce the risk of sensory overload and promote independence.  
  • Environment: Offer home visits or an alternative venue and flexible and longer appointment times. 
  • Involvement: Encourage the involvement of others to advocated and empower relationships. The includes support services, professionals, family and friends.

The 2021 Learning from lives and deaths – People with a learning disability and autistic people (LeDeR) policy now includes autistic people. This means that all autistic adults whose deaths are notified to the programme will be able to have a review. This will help improve health outcomes and provide a clearer understanding of the inequalities autistic people face and the causes for the gap in life expectancy. 

Further resources

Last quality assured: 02/09/2025
3-minute read
Last updated date 16/04/2026